SMS Privacy Policy

Root Causes provides SMS messaging services to enable direct communication with our users about services and updates. Your privacy is important to us, and this policy explains our practices for collecting, using, and protecting any information shared via SMS.

1. Consent and Terms
By opting into SMS messaging, you agree to our Terms of Use and this Privacy Policy. If you do not agree, please do not use this service.

2. Information Collection
We do not collect personally identifiable information through SMS. Information shared on our website is governed by our primary Privacy Policy.

3. Security
We employ measures to protect your information. However, we are not liable for unauthorized access during data transmission over networks not owned by us.

4. Policy Updates
We may update this policy without notice. Please check back periodically for changes.

For questions, contact us at info@rootcauses.com.

SMS Terms of Service

Program Description

Root Causes Medicine sends text messages to patients and prospective patients who have opted in. Messages include appointment reminders and confirmations, scheduling and care coordination, replies to inquiries you have sent us, and membership updates.

How to Opt In

You may opt in by checking the SMS consent box on a form on our website, by providing your mobile number and consent to a member of our team, or by texting one of our published numbers directly. Consent is not required to purchase a membership or to receive care from us.

Message Frequency

Message frequency varies based on your interactions with us and your appointment schedule.

Cost

Message and data rates may apply. Root Causes Medicine does not charge for text messages. Your mobile carrier may.

How to Opt Out

Reply STOP to any message to stop receiving text messages. You will receive one confirmation message and no further messages after that. You can opt back in at any time by replying START or by contacting our office.

How to Get Help

Reply HELP to any message, call our office at (210) 468-3042, or email sms@rootcauses.com.

Supported Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

We do not share mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Contact

Root Causes Medicine
19026 Ridgewood Pkwy, Ste 119
San Antonio, TX 78259
(210) 468-3042
sms@rootcauses.com